Why Medallia
Why Medallia

Learn how partnering with us can transform your business — for both customers and employees.
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See results from brands like yours
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Enterprise-Grade Platform

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Impact the world beyond your own
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Follow our AI experience innovations
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Platform
Medallia Platform

Explore how experiences come together in one powerful platform.
Comprehensive Feedback Capture

Collect every signal for more meaningful data
Administration

Run complex, global programs with self-service
Role-Based Reporting

Close the loop and drive action quickly
AI & Analytics

Uncover essential insights from every interaction
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Easily share data across systems and teams
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Expand your program with flexible pricing
Enterprise-Grade Security

Keep your business data safe and compliant
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Customer Experience

End-to-end customer experience management and orchestration
Overview
Customer Experience Management
Digital Experience
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Employee listening and activation solutions
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Improve agent engagement and optimize service quality
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Get guidance from leading experience professionals across a variety of mediums.
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Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to learn.
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MEDALLIA FOR CUSTOMER EXPERIENCE

Real-time insights for real-world results.

Get a clear view of your customers, patients, or guests to pinpoint what they need and what they’ll do next.

Talk to Sales

Brands delivering personalized experiences with Medallia

Know where to focus and deliver for customers every time.

Reduce operational costs.

Use AI-driven analytics to spot self-serve wins and cut down on service outreach.

Increase revenue.

Spot upsell opportunities in real-time — online and in-person — and alert your team.

Improve customer loyalty and trust.

Act on customer insights — not just feedback — to win them back over and over again.

Empower employees.

Unleash team members to do their very best work and stick around longer than ever.

Read Customer Success Stories

ROI you can tell your CEO about.

$15.2M

Saved in legacy technology consolidation

30%

Increase in average customer spend

185%

3-year ROI

Read the Study

Data based on a Forrester Consulting Total Economic Impact™ Study Commissioned By Medallia, January 2025.

“Thanks to the voice of customer data captured by Medallia, we are able to identify and eliminate bottlenecks in our customer journeys.”

 

MICHE DWENGER

VP Ecommerce Experience, Dick’s Sporting Goods

See the Case Study

Put every signal to work.

Online. In-person. Contact center. Chats. Medallia collects everything there is to know about your customer behavior and points out the places most affecting your bottom line, ROI, and sales — so you can make swift, effective changes.

Take the Product Tour

Clear up priorities from the frontline to the boardroom.

For large, multi-location enterprises, knowing where to focus can be tough. Medallia helps by alerting frontline employees to act on customer feedback, enabling managers to address local trends, and empowering corporate teams to identify system-wide improvements that drive real impact.

Modern signal capture

No matter how they interact with your brand, it’s all in Medallia

Explore signals

Insights you can act on

AI-driven analytics make it easy to know what to do.

Explore analytics

Power in your hands

Manage experience programs holistically.

Explore action

Built for enterprises. Ready for complexity.

Built for big, complex orgs? You betcha — and we’ve got the expertise and track record to launch your CX into overdrive. The world’s top enterprises deliver with Medallia, again and again.

Learn More

“They tell us what they love, they tell us what they hate. They tell us what causes stress. They share their wants and their needs. And we invested heavily in identifying how we could understand these moments that matter, not just from a business and analytical perspective but in a way that really allows us to create change across our portfolio.”

ANNE LOUISE MASON

Senior Product Manager, Enterprise Strategy – Customer Experience Management Program

View Customer Story

Related Resources

Report

2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

Medallia has been named a Leader for the 4th consecutive time for our powerful platform that enables comprehensive collection, analysis, actioning, and reporting of Voice of the Customer (VoC), and customer experience (CX).

READ REPORT

Report

The Business Value of Medallia Experience Cloud

Description: This independent analysis calculates the financial impact related to Medallia Experience Cloud.

DOWNLOAD REPORT

Report

2024 Forrester Customer Feedback Management

Learn why Medallia was once again named a leader by Forrester and received top scores for Current Offering and Strategy.
View All Resources