The #1 Experience Management Platform – Medallia

MEDALLIA EXPERIENCE CLOUD

Level up your enterprise with the experience management platform that makes change happen.

Product Tour

With Medallia processing every experience, you’ll find opportunities you never saw with the data to back up every choice.

Bring all experience signals for a truly omnichannel POV.

Broadest feedback collection in the market powering complete and continuous insights – all in one place

Learn More

Uncover insights as they’re trending with AI analysis.

AI & ML based-approach that prioritizes actions and predicts behavior at massive scale

Learn More

Don’t just know where to act — get the tools to start moving.

The right insights to the right place at the right time to drive accountability and action across your business

Learn More

Bring it all together to see precisely what’s driving great and poor experiences — while saving budget and tracking ROI.

Go from passive to active CX.

Fix the digital touchpoints that drive business results.

Reduce costs and see the big picture from the contact center.

Source the best solutions from your employees.

Spotlight what customers want with market research.

“Our VoC programme is central to Fidelity’s culture of customer obsession. It allows us to really understand client journeys and use that insight and analysis to connect directly with customers to better meet their needs and focus our continuous improvement efforts”

STELLA CREASEY
Global Voice Of Client Director

50% increase in new sales with a global and holistic Voice of Customer operational program

See the Story

Combine signals from every point possible — survey, voice, chat, web behavior, social, employee feedback, and dozens more — to understand customer problems far beyond a surface level.

Explore Signal Capture

360-degree view

Take in every type of expressed or observed sentiment to uncover true customer drivers.

All the signals

Move beyond surveys for a complete view of experiences.

Data from anywhere

Connect data from every touchpoint with integrations any enterprise would recognize.

Medallia sifts through every piece of data so you can see org-wide challenges, situational opportunities, and what is driving revenue or churn down to the most detailed specifics.

Explore our Analytics

AI-powered themes

Digging through comments from both surveys and unstructured data, Medallia shows you customer and employee themes in real time.

Root cause analysis

Drill in farther than ever before to see precisely what behaviors are driving changes to revenue, NPS, or sentiment.

Access insights anywhere

See what’s happening safely from web, mobile, or embedded directly where you work in Salesforce or Adobe.

With insights this strong, opportunities are never missed and every problem has a clear action to take.

Explore Actionable Intelligence

Alerts and case management

Give frontline teams access to real time feedback and alerts to surprise customers and squash snowballing issues.

Admin controls for agility

Mold as you go with survey program creation, change management, role-based reporting and alerts, data imports, and more.

Intelligence-backed closed loop

Automate closed loop actions on your site or digital asset, and bolster with AI- and people-driven messaging to keep customers on the right track.

“By getting real-time customer feedback, the teams are more agile in testing, tweaking, and continuing to optimize channels while maintaining an exceptional customer experience.”

KYLE HAMM
VP, Customer Transformation, North America Operations, Schneider Electric

Learn More

Create experience programs that adapt to your evolving business needs with our self-service capabilities, including survey program creation, change management, role-based reporting and alerts, data imports, user access controls, release management controls and more.

Learn More

Our Total Experience (TX) Profiles bring together data from every experience to create a complete timeline of every interaction a customer has with your company – whether online, by phone, via chat, or in person.

Now your teams can provide personalized service, orchestrate better omni-channel programs, and create more relevant campaigns powered by experience-based segmentation

Learn More

We make it easy to bring all your data in or share your data out. Combine operational data with experience data to construct a full picture of every customer and employee experience.

Our proven partnerships with Salesforce, Adobe, and ServiceNow share relevant data in the systems your teams already use.

Learn More

Our technology and services scale across your enterprise. Grow from a single department to a global, organization-wide program with hundreds of thousands of users.

Protect your data at every layer and interaction with enterprise-grade controls to govern data access and security across the Medallia platform.

See Certifications

Report

2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

Medallia has been named a Leader for the 4th consecutive time for our powerful platform that enables comprehensive collection, analysis, actioning, and reporting of Voice of the Customer (VoC), and customer experience (CX).

READ REPORT

Report

2024 Forrester Customer Feedback Management

Learn why Medallia was once again named a leader by Forrester and received top scores for Current Offering and Strategy.

LEARN MORE

Let’s talk about a platform build-out to fit your needs.

Oops… looks like we're having trouble. Please refresh the page and try again.

loading

The form cannot be displayed at this time. Please connect with us via our website chat.

Thank you

Thank you for your interest in Medallia.

Customer Experience

Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Overview

Agile Research

Video

Research Strategy & Services

Discover

Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Training & Certification

Medallia User Group

Experience 101

Experience Now

Resource Library

Partners

Support

Knowledge Center

Contact Support

EXP Now

MEDALLIA EXPERIENCE CLOUD

Turn data into opportunities you can act on.

Pave the way to real change.

Bring all experience signals for a truly omnichannel POV.

Uncover insights as they’re trending with AI analysis.

Don’t just know where to act — get the tools to start moving.

Bring teams together for cross-functional work that actually works.

“Our VoC programme is central to Fidelity’s culture of customer obsession. It allows us to really understand client journeys and use that insight and analysis to connect directly with customers to better meet their needs and focus our continuous improvement efforts”

Highlight the bright spots. Stamp out the fires.

360-degree view

All the signals

Data from anywhere

Don’t just measure. Make your data do something.

AI-powered themes

Root cause analysis

Access insights anywhere

Make confident, data-backed changes.

Alerts and case management

Admin controls for agility

Intelligence-backed closed loop

“By getting real-time customer feedback, the teams are more agile in testing, tweaking, and continuing to optimize channels while maintaining an exceptional customer experience.”

Built for control, designed for agility with self-service

Single and complete view of your customers

Bring all your data together seamlessly

Start anywhere, grow everywhere

Secure for enterprise, PubSec, and beyond

Consistently ranked the best.

2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

2024 Forrester Customer Feedback Management

Let’s talk about a platform build-out to fit your needs.

Oops… looks like we're having trouble. Please refresh the page and try again.

Thank you